| Job Title: |
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Delivery Manager |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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Male |
| Minimum Education: |
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Intermediate/A-Level |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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3 Years |
| Salary Range: |
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PKR 45,000 to 60,000 per Month |
| Apply By: |
|
Oct 22, 2022 |
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| Job Description: |
- Managing all the Home Delivery & takeaway staff (including Riders, call agents and cashiers). Ensure all the Home Delivery & Takeaway staff is present on time in proper dress code with hygienic appearance.
- Managing Delivery & Takeaway orders from start till end & making sure Delivery service is up to the mark as per industry practices and customer expectations.
- Average Delivery time of all orders during a month should not exceed 45 minutes.
- Average time of all takeaway orders during a month should not exceed 20 minutes.
- Five well trained Call agents (two in the morning and three in evening shift) should always be available.
- Three well trained Cashiers (one in morning and two in evening) should always be available.
- Number of Riders shall be directly linked to number of orders.
- Analyzing Delivery & takeaway sales, payroll levels, identifying underperforming individuals and then creating and executing plans to improve sales and performance of those individuals.
- Organizing marketing activities such as door to door flyering, meeting with corporate clients for daily basis order.
- Working on Lost Delivery customers Data and trying to win them back.
- Supervising the entire operation of Home Delivery & takeaway during scheduled shifts.
- Interviewing, hiring, firing, training, motivating and scheduling of employees.
- Briefing all the Employees on menu and services.
- Responding to customer complaints by solving and investigating problems of customer(s) when a customer complains about the food or service.
- Repeating business from same customers.
- Coordinating with the kitchen to ensure efficient service.
- Overseeing the order and cleanliness of the Home Delivery & takeaway area.
- Ensuring that all employees act in accordance with the rules & regulations of the FOODS INN and if anyone is found in breach of those rules & regulations, appropriate disciplinary action is taken.
- Helping in any area of the restaurant when circumstances dictate.
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| Company Information |
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Company Name: Foods Inn
Company Description:
Connecting people with business.
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